Frequently Asked Questions
InsurePaws is pet insurance that pays you back for vet expenses when your cat or dog gets sick or hurt. InsurePaws offers affordable coverage with a no-nonsense plan and easy-to-understand policies. For as little as 84 TBH per month, we’ll cover your pet’s essential care—with no deductible and no vet restrictions within Thailand.
- How many pets can I have on one policy ?
One policy covers one pet. But don’t worry, simply add a plan for each additional pet.
- Is there a network of vets my pet need to visit ?
No, you know your pet the best. That’s why we’ll never tell you who to choose for your pet’s care. Visit any vet, hospital, or specialist in Thailand worry-free.
- Does InsurePaws have age restrictions?
To enroll, pets must meet the following requirements : Dogs from 12 weeks old, up to 8 years. Cats from 12 weeks old, up to 10 years
- Does InsurePaws have breed restrictions ?
No, we love and insure pets of all shapes, sizes and breeds
- How does the claims submission work ?
As part of the InsurePaws family, we’ll reimburse 100% of covered expenses. When your pet is sick or hurt, simply visit any licensed vet, specialist, or hospital in Thailand. Because we’ll reimburse you for your covered expenses, you need to keep a record of your vet bill that was paid in full. With InsurePaws’ easy tech-based platform, you’ll be able to submit your claim in minutes by uploading your vet bill and any medical records. We’ll handle it from there and you’ll be reimbursed in as little as 48 hours.
- How do I contact customer service ?
We’re always here to help! You can email our partner InsurePaws at contact@insurepaws.com
Or feel free to contact MyFriend on our Official Line Account @myfriend or by email at support@myfriendapp.com
- Does InsurePaws apply increase every year ?
If there are no claims there will be no increase, in the event of claims the maximum renewal increase is 3% per year
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